Common Questions
- Encryption Icons are not visible in the notification area/system
tray.
-
If the system tray contains a large number of icons, it may not display
all of them. Clicking on the arrow at the right end of the system
tray (located on the bottom right hand side of most computers) will open
up the tray to show all icons, including the Key Manager icon.
Again, make sure that you are not using Microsoft Word to compose
messages (see installation instructions).
- What is the meaning of the letters included in the GnuPG tab?
-
GPGol lists the components and their associated file names as part of
the decryption or message signature verification. File names
containing encrypted attachments are prefaced with "E", and signed
attachments are marked with an "S".
- Where can I locate information regarding the latest version
GPGol?
-
Click on the logo on the lower left side of your GnuPG options menu.
- Why is it not possible to cancel an encryption process?
-
GPGol begins the encryption process as soon as you press the Send
button. An error contained in Outlook prevents you from interrupting or
cancelling this process. To avoid this, we recommend configuring Outlook
so that messages are not sent immediately. This gives you the
opportunity to cancel the message before it is sent. As a security
measure, GPGol will try to erase the contents of the message if the
encryption process is interrupted, but this is not always successful.
- Why does the confirmation window appear when accessing certain
emails?
-
If
GPGol is not installed as a trusted plugin, Outlook
assumes that it is trying to access internal information without
authorization. GPGol tries to prevent this from happening, but
sometimes it is necessary in order to properly display encrypted or
signed emails.
GPGol is still "in development". One outstanding issue is its
registration as a trusted plugin. Future versions of GPGol should be able
to solve the issue of needing to confirm some or all emails.
- How come GPGol cannot create PGP/MIME messages?
-
At the present, there is no way of telling Outlook that a PGP/MIME
message is to be created. Outlook decides on its own which
"Content-Type" is to be used, as the plugin is not able to preset a
certain type. You may want to contact Microsoft directly to talk about
this setting and/or missing documentation regarding this setup.
- Why are signature verifications not performed automatically?
-
We are currently working on an automatic signature verification option
to be used when opening an email. However, given Outlook's complex
technical environment, this is not an easy issue to solve.
